Privacy Statement

Latest update: April 6, 2021

This is the privacy statement of Spinque B.V. This statement applies to Spinque B.V., registered at the Dutch chamber of commerce with number 30274729, whose registered office is at Hooghiemstraplein 126, 3514 AZ Utrecht, Netherlands. In this statement we explain why and how we collect Personal Data, and the rights you have when we process your Personal Data.

Spinque takes your privacy seriously and treats all your Personal Data with the utmost care. Spinque acts in accordance with the General Data Protection Regulation ("GDPR").

Why do we process Personal Data?

We only process Personal Data if this is strictly necessary and if it is in compliance with the GDPR. Spinque processes your Personal Data when you:

  1. Set up an account and become a user of our services. This data is used for operating the services and communicating with you.
  2. Explicitly provide the information to us, such as for registration for an event.

During operation of our services we may function as a Data Processor of your data, according to the customers' purposes.

What Personal Data do we collect?

We collect from our users Personal Data such as: full name, email address, telephone number, company name, company location, position in company, department, billing information, IP address.

With whom do we share Personal Data?

Spinque uses a number of services of third party companies which process Personal Data. These third party companies only have access to the minimum Personal Data necessary to operate the required service.

  • Auth0, Inc. (Delaware, USA) provides to Spinque its Identity Management Platform as Software as a Service. Data may be stored outside the EU. Spinque and Auth0 have entered into a Data Processing Agreement that binds Auth0 to only transfer Personal Data outside the EU, where such transfers are regulated by the EU Rules, in compliance with the applicable EU Rules.
  • Twilio Inc. provides to Spinque its SMS-service for two-factor authentication. Data may be stored outside the EU. Twilio has provided Spinque with a Data Processing Addendum that binds Twilio to only transfer Personal Data outside the EU, where such transfers are regulated by the EU Rules, in compliance with the applicable EU Rules.
  • Exact On-Line B.V. provides to Spinque its Accountancy Software as a Service. It processes Data in the EU.

Spinque will only provide your Personal Data to other third parties if it is obliged to do so on account of national or international laws, case law and/or regulations, if Spinque considers it necessary to do so in defense of its own rights, or if you have given permission to do so. Spinque will not provide your Personal Data to third parties for commercial purposes, unless you have given your explicit consent to do so.

How do we protect Personal Data?

Spinque takes appropriate technical and organisational measures to protect your Personal Data against loss or any form of unlawful use.

How long do we keep Personal Data?

Spinque shall retain personally identifiable information only as long as reasonably necessary to provide relevant services to you or as otherwise required for legal compliance purposes.

Use of cookies

Spinque does not store cookies when only visiting our website ( and we will not track you.

When you use (login to) one of our services (such as Spinque Desk), first party cookies may be saved on your Device. First party cookies are made by, or for, Spinque, and are stored on your Device by Spinque and only Spinque has access to these cookies. Such cookies are used by Spinque, for example, to remember your login information and your settings.


The website may contain hyperlinks which take you away from the Spinque environment and to the website or application of a third party. Spinque has no authority over the services and/or websites of third parties that have been linked. It therefore may be the case that for the use of those services and/or websites of third parties another privacy statement is applicable. This privacy statement is exclusively applicable to the Personal Data that is obtained through the website of Spinque. Spinque does not accept any responsibility or liability for the (use and/or content of the) services and/or websites of third parties.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you have reasons to believe Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.


We may update our Privacy Statement from time to time. The latest version of our privacy statement and contact information will always be available at

You are advised to review this Privacy Statement periodically for any changes. Changes to this Privacy Statement are effective when they are posted on this page.


If you have any questions about this Privacy Statement or would like to report an issue, please contact us at

In case you suspect a breach of data protection legislation and the matter is not solved amicably between you and Spinque in negotiations, you have the right to lodge a complaint with a supervisory authority.

Reporting abuse of service

To report copyrighted or inappropriate content or illegal activity served by the Spinque Cloud, please e-mail us at If your issue is urgent, please call support for immediate assistance.

As a provider of content tools and hosting services, Spinque is not in a position to mediate or adjudicate disputes between third parties. In such cases we recommend that you raise your concerns directly with the creator of the content in question.